Frequently Asked Questions

The treatment prices start from £105 for the complete service. Most people find that this lasts them 3 – 4 months and allows for the full results to develop.

Yes – we can help you with treatments that work on any live hair follicle and evidence has demonstrated results on eyebrows.

There are currently trials being undertaken to treatment male pattern baldness with a treatment that can be used on eyelashes that you can read about here, but we would recommend other treatments while these are underway.

We do not offer treatment for alopecia areata, as the treatments we offer would not stop the body attacking the hair follicle.

Contact lenses do not prevent treatment but we ask that they are removed when applying any treatment and not to re-insert for at least 30 minutes after treatment. We also recommend using the treatment at night before bed, so this would not be a problem for most. The topical solutions that we may provide contains a preservative called benzalkonium chloride, which may be absorbed by soft contact lenses and lead to irritation of the eye with time.

No – the treatments are best stored at room temperature between 2° to 25°C.

We do not offer refunds for any prescribed medicine that have been opened. It is in your name and could not be reused. If you have not opened your treatment then phone us on the number above.

The topical treatment that we may provide is an ophthalmic (eye) solution and thousands of patients have used it directly on their eyes for many years. By following the instructions there should be very little solution getting into the eye. If you had any concerns during the treatment course you should contact Mylash and your GP. No Mylash clients have ever reported such problems since Mylash started in 2007.

No. It does not work in place of mascara and mascara can be used without any problems. It is safe to use with extensions and will have no effect on the common adhesives used for eyelash extensions. Many eyelash technicians recommend this service as it gives them better lashes to work with.

If you miss an application, or a few, do not use extra to catch up. Just apply the treatment the next day and stay on schedule.

To achieve the fullest possible growth, you will need to use a treatment daily for 16 weeks. After that point, you can apply the treatment every second night to maintain your results. Reduced application allows a bottle to last a lot longer.

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