Terms & Conditions

The Mylash service provides consultation for individuals that feel they suffer from inadequate or not enough eyelashes. If deemed suitable, a treatment is offered. Safety is our number one concern and we will not offer this treatment to any individual that is unsuitable. Please ensure that you read and understand all of the information that follows before continuing to the order page.

How the service works

We will ask you to fill in the online questionnaire. If the doctor decides that it is not in your best interest to receive treatment without a face to face consultation then you will not be charged.


There are individuals that we will not provide a prescription for due to contraindications. These include:

Active eye disease

Any active eye disease, including intraocular inflammation (uveitis) and macular oedema. Anyone with previous serious eye disease is likely to not receive treatment.


While there are no adequate and well controlled studies for eyelash enhancing products in pregnant or nursing woman, it should not be administered during pregnancy since the potential benefit does not justify any risk to the fetus. We would not offer treatment to nursing mothers.

Contact Lenses

Contact lenses should be removed prior to application of solution and may be reinserted 30 minutes following its use.


People with known hypersensitivity to benzalkonium chloride, sodium phosphate, citric acid, sodium chloride, purified water, sodium hydroxide or hydrochloric acid.

Risks and Side Effects

The possible side effects of this treatment include but are not limited to:


There is a risk of itching, vascular congestion in the eye, irritation, dry eyes, redness, allergic reaction. Redness and itching of the eye are the most common side effect, and have been demonstrated in less than 4% of patients.


Infections can occur whenever a product is used near the eye which in most cases are easily treatable, but in theory an infection could cause permanent scarring. We are not aware of this having been reported for this cosmetic treatment but we could never rule this out in the unlikely case of an infection occurring.


Increased iris pigmentation has occurred when the formulation was instilled directly onto the eye, although this is extremely rare. You should be advised that the potential for increased brown iris pigmentation is likely to be permanent should this side effect occur. Iris color changes may not be noticeable for several years. Pigmentation may occur at the skin in contact with the liquid that is applied. This can cause darkening of the tissue. This is not thought to be permanent and subsides with discontinuation of treatment.

Fat atrophy

When using bimatoprost to treat glaucoma, there have been reports of a reduction in the levels fat around the eyes which is thought to be reversible by stopping treatment.


This product should be used exactly as directed to reduce the risk of complications and side effects. The bottle must be kept intact during use and the bottle tip should never be allowed to contact any surface. An applicator is used to apply a solution to the base of the top eyelashes, much like liquid eyeliner. Applicators should only be used for one night and then discarded. You are not instructed to apply to bottom lashes although many have done so successfully. You should not use this treatment more than once per day. Additional application may not increase results and may increase the risk of possible complication and side effects. Upon discontinuation, eyelash growth will return to its pre-use level. We cannot suggest that results can be obtained on any other areas other than the eyelashes. Studies have not been performed as to the safety and effectiveness in any other area. There is always a possibility of therapeutic failure and that although the results are usually dramatic, the practice of medicine is not an exact science and no guarantees will be made concerning the expected results in any case. We encourage everyone to maintain a good relationship with their GP and to relay any information regarding their health and any treatments that they undertake to them.


Clinical trials have demonstrated an average outcome of 25% longer, 106% thicker and 18% darker eyelashes over a 16 week period.


The Mylash service cost is individual for each user, but prices can range from £119 to £445. This includes the prescription, administration fee, applicators and any medication ordered on your behalf from a pharmacy.

Alternative Treatments

Alternatives to treatment include no treatment, the use of eyelash extensions, tinting of the eyelashes and the insertion of fake eyelashes.


We will process and arrange your order within 72 hours. A signed for delivery is used and may take 5 working days from dispatch. If you have had a delay, please contact us.

Returns Procedure

Information on Returns and Cancellations can be accessed here.

Full Terms & Conditions

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